FAQ/Terms & Policies


olicy on Returns & ExchangesΒ 


𝔹𝕒𝕀𝕖𝕕 π• π•Ÿ π•ͺ𝕠𝕦𝕣 π•„π• π•Ÿπ•šπ•₯𝕠𝕣/π•Šπ•”π•£π•–π•–π•Ÿ 𝕀𝕖π•₯π•₯π•šπ•Ÿπ•˜ π•’π•Ÿπ•• π••π•šπ•€π•‘π•π•’π•ͺ π•”π•’π•‘π•’π•“π•šπ•π•šπ•₯π•ͺ 𝕑𝕝𝕖𝕒𝕀𝕖 π•¦π•Ÿπ••π•–π•£π•€π•₯π•’π•Ÿπ•• π•₯𝕙𝕖 𝕒𝕔π•₯𝕦𝕒𝕝 𝕔𝕠𝕝𝕠𝕣 π•žπ•’π•ͺ 𝕧𝕒𝕣π•ͺ π•€π•π•šπ•˜π•™π•₯𝕝π•ͺ π•—π•£π• π•ž π•ͺ𝕠𝕦𝕣 π•žπ• π•Ÿπ•šπ•₯𝕠𝕣. This is why you’ll find I try to do outdoor video try ons as well as mannequin photos in indirect natural sunlight through a window. I do my best to capture photos that display the color most accurately but still understand there are many factors that may affectΒ how color shows through photos/videos. If you would like additional photos in different lighting please ask prior toΒ purchasing. Returns due to a color discrepancy will be refunded less a restock fee as all returns are; no exceptions. ℂ𝕠𝕝𝕠𝕣 𝕀π•₯π•’π•šπ•Ÿπ•€ π• π•Ÿ π•₯𝕙𝕖 𝕔𝕒𝕑 π•’π•Ÿπ•• 𝕝𝕒𝕔𝕖 𝕒𝕣𝕖 π•‘π• π•€π•€π•šπ•“π•π•– π•€π•šπ•Ÿπ•”π•– π•žπ• π•€π•₯ 𝕠𝕗 π•žπ•ͺ π•‘π•šπ•–π•”π•–π•€ 𝕒𝕣𝕖 𝕔𝕦𝕀π•₯π• π•ž 𝕔𝕠𝕝𝕠𝕣𝕖𝕕.Β We try hard to catch any potential color flaws and when we find them we will always point them out in photos and label it as a flawed piece but when pieces are hand painted there is a potential for color flaws we do not catch. Please check your piece when you receive it for any flaws prior to cutting the lace, once the lace has been cut we will not able to accept a return. No exceptions.


π•Žπ•™π•–π•Ÿ π•€π•™π•’π•žπ•‘π• π• π•šπ•Ÿπ•˜, π•ͺ𝕠𝕦 π•žπ•’π•ͺ 𝕀π•₯π•šπ•π• 𝕙𝕒𝕧𝕖 π•€π• π•žπ•– 𝕔𝕠𝕝𝕠𝕣 π•“π•π•–π•–π••π•šπ•Ÿπ•˜ π•¨π•™π•šπ•”π•™ π•šπ•€ π•Ÿπ• π•£π•žπ•’π•.

Our return policy lasts 3 days. If 3 days have gone by, unfortunately we can’t offer you a refund or exchange. Your return must beΒ at the courier of your choice byΒ day 3 of receiving, day 1 is day it’s delivered. No exceptions.

To return your wig/topper, you should return to 3800 Deaton Road Flowery Branch, GA 30542Β please forward your tracking ID to Returns@Luswigs.comΒ if your return is postmarked after day 3 your return will be refused and sent back. Using signature requirement mayΒ lead to a delay in processing your return.Β 

It may take up to 24 hours to get an email response so please plan ahead so your return is on time. If your return is postmarked after the 3 day return deadline, your return will be refused and sent back

To be eligible for a return, your wig/topper/extensions must be unused and in the same condition that you received it. Unworn and lace uncut, hair uncut, no color or cap adjustments made. It must also be in the original packaging. You are responsible for shipping costs, All shipping costs are non-refundable.

If in the rare occurrence you believe you have received a defective wig please contact us immediately so we can rectify the matter. If the wig is past 30 days from the date of delivery you will not be eligible for any assistance in this matter. If your wig has been altered by a 3rd party this 30 guarantee is void.Β 

Hair Care Products: Not eligible for return/exchange/refund due to the nature of the productΒ 

Refunds (if applicable)

Domestic returns:

Please email Returns@Luswigs.com with your name, order number and tracking ID. Once your return is received please allow up to 7 days for your return to beΒ inspected, If you are approved, then your refund will be processed, less a 15% restock fee and a credit will automatically be applied to your credit card or original method of payment. Depending on your method of payment it may take up to 10 days after refund is processed to see the credit show up on your account. You may also request an exchange for no additional charge. (One time exchange) CancellationΒ fees apply toΒ cancelled orders.

international returns:

Once your return is received please allow up to 7 days for it to be inspected, if approved you will be refundedΒ less a 15% restock feeΒ and a credit will automatically be applied to your credit card or original method of payment. Depending on your method of payment it may take up to 7 days to see the credit show up on your account. CancellationΒ fees apply toΒ cancelled orders.

Shipping Policy

ο»Ώο»ΏItemsΒ ship typically within 3 business days after a purchase is made via USPS. If an email or phone number is added at the time of purchase you will get confirmation sent there.Β 

Shipping policy for returnsΒ 

To return your wig/topper, you should return to 3800 Deaton Road Flowery Branch, GA 30542Β please forward your tracking ID to Returns@Luswigs.comΒ if your return is postmarked after day 3 your return will be refused and sent back.

In the event of a return you will be responsible for paying for your own shipping costs for returning your item. All shipping costs are non-refundable.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please send tracking information toΒ returns@Luswigs.com


All packages once shipped are the responsibility of the recipient. Lu’s Wigs will not be held responsible for orders with incorrect shipping information provided. lost/stolen/delayed packages are outside of our control however, we will do our best to assist you.Β 

Custom Orders

Custom OrdersΒ are made specific to all your order details (cap construction, size, hair color, length, density, haircut, etc.) to meet your specific needs and are not refundable.Β 

Wig Care

Brush your wig/topper before and after wearing
Washing every 4 weeks is perfect,Β  use a sulfate free shampoo when washing, do not scrub the hair, you want to gently pet the shampoo/conditioner on and gently wash out all shampoo and conditioner. Always let your wig/topper air dry completely before styling or brushing.
Argan oil is great for rubbing between your hands and running mid-ends of hair to keep it from getting dry since your hair piece is not receiving the same natural oils that our bio hair does.
Silicone Mix can be used as a great deep conditioner for the hair pieces that can be done every 3-4 washes when you feel like the hair needs it. it really revives the piece.
If you use heat tools keep the heat at 300 degrees, to ensure longevity of your piece.

Β International Shipping Policy

CUSTOMS DUTY CHARGES: Please be aware of your country's customs import allowances and restrictions. As the importer, customs import duties/fees are the customer's responsibility.


Custom Orders

Customs take approximately 12 weeks to complete, this is an approximation and may take more or less time although I do my best to complete them on time! Photos for approval are sent before it ships to you Custom orders are made to suite one individuals needs and for this reason are not returnable.

Cancellations Policy

If you placed an order for a stock pieceΒ and wish to cancel it before an order is processed, you have the following options:

  • Β refund with 10% cancellationΒ fee
  • exchange to any other product without any restocking fee

Lu’s Wigs reserves the right to cancel or refuse any order for any reason at any time.

Discount Code Policy

Only one code may be used per transaction. UseΒ of a discount code on any product dorders not make theΒ product final sale unless noted as a final sale item. Final sale items areΒ ineligible for a return. Discount codes are one time use per customer.


Cap Size Measurements for Lace top & Luxury

Small Cap

52cm circumference

34cm front to nape

32cm ear to ear over top

11.5cm nape


Medium Cap

54cm circumference

35cm front to nape

33cm ear to ear over top

12cm nape


Large Cap

56cm circumference

36cm front to nape

34cm ear to ear over top

12.5cm nape


Budget Line SizingΒ 



21” circumferenceΒ 

Front to Nape 14.25”

Ear to Ear over top 12”



22” circumferenceΒ 

Front to Nape 15.25”

ear to ear over top 12.5”



23” circumferenceΒ 

Front to Nape 16.25”

ear to ear over top 13”






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